Privacy Policy – Sofort Stream

Effective Date: January 2026

1. Commitment to Privacy

At Sofort Stream, safeguarding your personal information is a top priority. We believe in transparency regarding how your data is handled. This document outlines what information we gather, the reasons behind it, how it is utilized, and the rights you hold regarding your data. This policy covers all services provided by Sofort Stream.

2. Information We Collect

To provide our services effectively, we may process the following categories of personal data:

Contact Information: Your name, email address, telephone number, and WhatsApp number.
Payment Information: Details necessary to process transactions (note: we do not store full bank account or credit card numbers).
Account Credentials: Your chosen username and an encrypted password for access to our services.
Technical Data: Information about your device, operating system necessary for our services delivery.
Correspondence: Records of communications sent to us via WhatsApp, email, or other support channels.
Website Activity: Data gathered via cookies, including browsing behavior and site interactions.

3. Purpose of Data Processing

We collect and use your data for specific, legitimate purposes:

To establish and manage your subscription account.
To process transactions and deliver payment confirmations.
To offer customer support and resolve inquiries via phone, email, or WhatsApp.
To optimize our website and service performance.

4. Legal Basis for Processing

Under GDPR regulations, we process your data based on the following grounds:

Contractual Necessity: Processing is required to deliver the service you have purchased.
Legitimate Interest: Processing aimed at service improvement and fraud prevention.
Legal Obligation: Processing required to comply with applicable laws (e.g., tax regulations).
Consent: Processing based on your explicit permission, such as for marketing communications.

5. Data Sharing and Third Parties

Sofort Stream does not sell nor share your personal data with any third parties.

6. Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined above:

Account Data: Stored for the duration of your subscription plus 6 months following termination.
Communication Logs: Kept for up to 12 months after the last interaction.
Website Analytics: Stored for up to 24 months (cookies and related data).

7. Cookie Usage

Our website utilizes cookies to enhance user experience. We employ the following types:

Functional Cookies: Essential for the website to operate correctly.
Analytical Cookies: Used to understand user behavior and improve site performance.

You can control or disable cookies via your browser settings. Please note that disabling functional cookies may limit certain features of the website.

8. Data Security

Sofort Stream implements robust technical and organizational measures to protect your data against unauthorized access, loss, or alteration. While we strive for maximum security.

9. Your Data Protection Rights

In accordance with the General Data Protection Regulation (GDPR), you possess the following rights:

Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Request corrections to inaccurate data.
Right to Erasure: Request the deletion of your data (“Right to be Forgotten”).
Right to Restriction: Request a limitation on how your data is processed.
Right to Portability: Request your data in a structured, machine-readable format.
Right to Object: Object to the processing of your data.
Right to Withdraw Consent: Revoke previously given consent at any time.

To exercise any of these rights, please contact us using the details provided below. We aim to respond to all requests within 30 days.

10. Complaints and Supervisory Authority

If you have concerns regarding how we process your data, please contact us directly through our contact us page.

11. Policy Updates

Sofort Stream reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page. We encourage you to review this policy periodically. In the event of significant changes, we will make efforts to notify you actively.

12. Contact Us

If you have questions regarding this Privacy Policy or our data practices, please reach out to us at:

📧 Email: contact@sofortstream.com
💬 WhatsApp: +49 163 0102883
🌐 Website: https://sofortstream.com/contact-us/

Privacy Policy