Refund & Cancellation Policy – Sofort Stream

Last Updated: January 2026

1. Our Commitment to You

At Sofort Stream, your satisfaction matters. We strive to deliver a seamless, high-quality streaming experience. If something goes wrong on our end, we’re here to make it right—including offering refunds under fair and clearly defined conditions.

2. When You Qualify for a Refund

You may request a full refund if you encounter technical issues directly caused by our service that we cannot resolve within a reasonable timeframe, such as:

Persistent server-side buffering or freezing that affects playback across multiple devices/networks
Failed activation of your subscription after successful payment
Major content disruptions, including widespread channel unavailability due to our infrastructure
Extended service outages exceeding 48 consecutive hours attributable to Sofort Stream

Tip: Before requesting a refund, contact our support team. Most issues can be resolved quickly with technical assistance.

3. Refund Request Window

To be considered, refund requests must be submitted within 30 days of your original purchase date. Requests submitted after this period may be reviewed individually but are not guaranteed approval.

4. Situations Where Refunds Do Not Apply

We cannot issue refunds in the following circumstances:

Scenario	Reason
Internet issues	Problems caused by your ISP, local network, or insufficient bandwidth
Device incompatibility	Use of devices not listed in our official compatibility guide
Setup errors	Misconfiguration or user error (free setup support is available)
Change of mind	Dissatisfaction after service activation without technical fault
Terms violation	Account suspended or terminated due to policy breaches
Extended use	Subscriptions active for more than 30 days

5. How to Submit a Refund Request

Step 1: Contact Support

Reach out to our team via one of the following channels:

Email: [support@sofortstream.com]
WhatsApp: [Insert Number]

Step 2: Provide Required Details

To expedite your request, please include:

Your account username or order reference number
Email address associated with the purchase
Clear description of the issue (including timestamps if possible)
Payment method used (e.g., PayPal, credit card, bank transfer)

Step 3: Allow Us to Troubleshoot

Our support team will first attempt to resolve the issue. A refund is typically processed only after we’ve confirmed the problem stems from our service and cannot be fixed.

6. Refund Processing Timeline

Stage	Timeframe
Request Review	24–48 hours
Approval & Processing	3–5 business days
Refund to Original Payment Method	Varies by provider:
• PayPal	Instant to 24 hours
• Credit/Debit Card	3–7 business days
• Bank Transfer	5–10 business days (depending on your bank)

Note: Processing times are estimates and may vary based on your financial institution.

7. Cancellation vs. Refund

Canceling Your Subscription

You may cancel your subscription at any time by contacting support or via your account dashboard.

Important distinctions:

Cancellation ≠ Automatic refund
Service remains active until the end of your current billing cycle
Sofort Stream does not use auto-renewal—you manually choose to renew upon expiration
No refunds are issued for unused portions of an active subscription unless eligibility criteria are met

8. Additional Policy Notes

Direct Purchases Only: This policy applies exclusively to subscriptions bought directly through sofortstream.com. Purchases via third-party resellers are subject to their individual policies.
Fraud Prevention: We reserve the right to deny refunds if we detect abuse, fraudulent activity, or repeated unjustified requests.
Account Review: Multiple refund claims from a single account may trigger a review and potential suspension to protect service integrity.

9. Prefer a Solution Over a Refund?

Many issues can be resolved without canceling your subscription. Our support team offers:

Free, personalized setup assistance for all compatible devices
Real-time technical troubleshooting
Alternative server or playlist configurations
Guidance on optimizing your network for streaming

Contact us first—we’re committed to getting your service running smoothly.

10. Final Notes

This policy is incorporated into and governed by our Terms of Service.
Sofort Stream reserves the right to update this policy. Changes will be posted on this page with a revised date.
For questions about this policy or your eligibility, contact us directly.

Contact Support

We’re here to help:

Sofort Stream Support

Email: contact@sofortstream.com

WhatsApp: +49 163 0102883

Website: https://sofortstream.com/contact-us/

Refund Policy