Terms and Conditions – Sofort Stream

Last Updated: January 2026

1. Agreement to Terms

Welcome to Sofort Stream. By accessing, browsing, or using our streaming platform and related services (the “Services”), you enter into a binding agreement with Sofort Stream (“we,” “us,” or “our”). These Terms of Service (“Terms”) outline your rights and responsibilities as a user.

⚠️ Please read carefully: If you do not agree with any part of these Terms, you must discontinue use of our Services immediately.

2. What We Offer

Sofort Stream delivers premium internet-based entertainment, including:

Access to thousands of live television channels worldwide
An extensive on-demand library featuring movies and series
Interactive Electronic Program Guide (EPG)
Cross-platform compatibility (Smart TVs, mobile devices, streaming boxes, and more)
Streaming quality options: SD, HD, FHD, 4K, and 8K (where available)
Dedicated customer support

3. Who Can Use Our Services

To create an account and use Sofort Stream, you must:

Be at least 18 years old (or the legal age of majority in your region)
Have the legal authority to enter into a contract
Provide truthful and complete registration details
Maintain an active, valid email address
Possess a reliable internet connection

By registering, you confirm that you satisfy all the above criteria.

4. Your Account

4.1 Creating Your Account

To get started, you’ll need to provide:

A valid email address
A secure password
Device identifiers (e.g., MAC address) where applicable
Payment details to activate your subscription

4.2 Keeping Your Account Secure

You are solely responsible for:

Protecting your login credentials
All activity that occurs under your account
Promptly notifying us of any unauthorized access
Using a strong, unique password

Sofort Stream is not liable for losses resulting from compromised account security due to your negligence.

4.3

5. Subscriptions & Payments

5.1 Plan Options

We offer flexible subscription terms:

1 month
3 months
6 months
12 months

All plans include full access to our channel lineup, on-demand content, and core features.

5.2 Pricing & Currency

Pricing is displayed clearly at checkout in your selected currency. While we may update prices for new subscriptions, your active plan’s price remains locked until renewal (at your request).

5.3 Accepted Payment Methods

We securely process payments via:

Major credit/debit cards (Visa, MasterCard, American Express)
PayPal
Cryptocurrency

5.4 Payment Authorization

By submitting payment information, you authorize Sofort Stream (or our trusted payment partners) to charge the applicable subscription fee and any required taxes.

5.5 Account Sharing Policy

Your subscription is licensed for personal, non-commercial use only. Sharing your credentials, reselling access, or enabling unauthorized users to access your account is strictly prohibited and may lead to immediate termination without refund.

6. Refund Policy

6.1 When Refunds Apply

We consider refund requests in limited circumstances:

Unresolved Technical Issues: Persistent service problems we cannot fix within a reasonable timeframe
Service Failure: If we are unable to deliver the subscribed service
Billing Errors: Incorrect charges applied to your account

6.2 How to Request a Refund

Contact our support team at [contact@sofortstream.com] within 7 days of purchase
Include your order reference and a clear description of the issue
Allow our team time to investigate and attempt a resolution
If approved, refunds are processed within 14 business days to the original payment method

6.3 Non-Refundable Scenarios

Refunds are not available for:

Change of mind after service activation
Failure to review these Terms or system requirements
Internet connectivity or bandwidth issues on your end
Device incompatibility (when specifications are clearly stated)
Account termination due to Terms violations
Partial usage of an active subscription period

7. Acceptable Use

7.1 Allowed Use

Our Services are intended strictly for personal, non-commercial entertainment.

7.2 Prohibited Activities

You agree not to:

Resell, redistribute, or commercially exploit access to our Services
Share, lend, or sell your account credentials
Use the Services for public display, hospitality, or business purposes
Attempt to hack, bypass, or interfere with security or authentication systems
Use bots, scrapers, or automated tools to extract data
Reverse engineer, decompile, or tamper with our software or infrastructure
Distribute malware, viruses, or harmful code
Violate applicable local, national, or international laws
Send spam, unsolicited messages, or abusive communications via our platform

7.3 Consequences of Misuse

Violations may result in:

Immediate account suspension or permanent termination
Forfeiture of unused subscription time without refund
Reporting to relevant authorities or payment processors

8. Devices & Technical Requirements

8.1 Compatible Devices

Sofort Stream works with a wide range of hardware, including:

Smart TVs (Samsung, LG, Sony, and others)
Android phones, tablets, and TV boxes
iOS devices (iPhone, iPad)
Amazon Fire Stick / Fire TV
MAG and Enigma2 set-top boxes
Windows PCs and macOS computers

8.2 Simultaneous Streams

Your subscription includes a defined number of concurrent connections (as selected at purchase). Exceeding this limit may cause streaming interruptions or account flags.

8.3 Minimum Requirements

For optimal performance, ensure you have:

Internet speed: ≥10 Mbps (HD), ≥25 Mbps (4K), ≥50 Mbps (8K)
A compatible device with up-to-date firmware/software
A stable, low-latency internet connection

9. Service Availability

9.1 Uptime & Maintenance

We aim for 99.9% service availability. However, interruptions may occur due to:

Scheduled maintenance (with advance notice where possible)
Technical issues beyond our reasonable control
Third-party infrastructure failures (e.g., ISPs, CDNs)
Force majeure events (natural disasters, civil unrest, etc.)

9.2 Content Changes

Channel lineups and on-demand titles may be updated, added, or removed without prior notice due to:

Licensing agreements and expirations
Content provider decisions
Regional broadcasting restrictions
Technical or operational considerations

9.3 Right to Modify Services

Sofort Stream reserves the right to update, enhance, suspend, or discontinue any feature or aspect of our Services at any time, with or without notice.

10. Intellectual Property

10.1 Our Assets

All elements of the Sofort Stream platform—including software, interfaces, logos, branding, graphics, program guide data, and proprietary technology—are owned by or licensed to us and protected under copyright, trademark, and other intellectual property laws.

10.2 Third-Party Content

Streams and content accessed via our platform may be owned by external rights holders. We do not claim ownership of such content; all rights remain with their respective owners.

10.3 Limited License

We grant you a personal, non-exclusive, non-transferable, revocable license to access and use our Services strictly in accordance with these Terms.

11. User Feedback

If you submit suggestions, feedback, or ideas to Sofort Stream, you grant us a worldwide, perpetual, royalty-free license to use, adapt, and implement such contributions to improve our Services.

12. Account Termination

12.1 Cancellation by You

You may cancel your subscription anytime via your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing cycle; no partial refunds are issued for mid-cycle cancellations.

12.2 Termination by Us

We reserve the right to suspend or terminate accounts immediately, without notice or refund, if you:

Breach these Terms of Service
Engage in fraud, piracy, or illegal activity
Fail to maintain valid payment information
Abuse our support systems or infrastructure
Create multiple accounts to evade restrictions or policies

12.3 After Termination

Upon termination:

Access to Services ends immediately
No refunds are issued for violations
Account data may be deleted per our Privacy Policy
Provisions intended to survive termination (e.g., disclaimers, liability limits) remain in effect

13. Privacy

Our handling of your personal information is detailed in our Privacy Policy, which is incorporated into these Terms by reference. Using Sofort Stream constitutes your consent to our data practices.

14. Disclaimers

14.1 “As Is” Basis

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

Merchantability or fitness for a particular purpose
Non-infringement of third-party rights
Uninterrupted, secure, or error-free operation
Accuracy, timeliness, or completeness of content or program data

14.2 Content & Quality

We do not guarantee that:

All channels or titles will be available at all times
Streaming quality will meet individual expectations
Services will function on every device or in every location
Third-party content will remain accessible indefinitely

14.3 Third-Party Integrations

Our platform may link to or integrate with external services. We are not responsible for their content, privacy practices, or performance.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

SOFORT STREAM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR SUBSCRIPTION IN THE 12 MONTHS PRECEDING THE CLAIM
WE ARE NOT RESPONSIBLE FOR LOSSES ARISING FROM:
- Your misuse of the Services
- Internet outages or bandwidth limitations
- Device incompatibility or user configuration errors
- Events beyond our reasonable control (force majeure)
- Unauthorized access to your account due to compromised credentials

16. Indemnification

You agree to defend, indemnify, and hold harmless Sofort Stream, its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

Your use or misuse of the Services
Your violation of these Terms
Your infringement of any third-party rights
Your violation of applicable laws or regulations

17. Dispute Resolution

17.1 Good-Faith Resolution

We encourage users to contact us first at [contact@sofortstream.com] to resolve concerns informally before pursuing formal action.

18. Updates to These Terms

Sofort Stream may revise these Terms periodically. Updated versions will be posted on our website with a revised “Last Updated” date. For material changes, we will make reasonable efforts to notify users via:

Email to your registered address
Prominent notice on our website or within the app
In-service notifications

Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

19. Severability

If any provision of these Terms is deemed invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any supplementary agreements you accept when using specific features, constitute the complete and exclusive agreement between you and Sofort Stream regarding the Services.

21. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Sofort Stream to be effective.

22. Assignment

You may not assign, transfer, or sublicense your account or rights under these Terms without our prior written consent. Sofort Stream reserves the right to assign or transfer its rights and obligations under these Terms without restriction.

23. Contact Us

Have questions about these Terms or need assistance? Reach out to our team:

Sofort Stream
📧 Email: contact@sofortstream.com
💬 WhatsApp: +49 163 0102883
🌐 Website: https://sofortstream.com/contact-us/

Terms & Conditions