{"id":4797,"date":"2026-05-04T23:19:48","date_gmt":"2026-05-04T21:19:48","guid":{"rendered":"https:\/\/sofortstream.com\/?page_id=4797"},"modified":"2026-05-05T18:31:25","modified_gmt":"2026-05-05T16:31:25","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/sofortstream.com\/de\/refund-policy\/","title":{"rendered":"R\u00fcckerstattungsrichtlinie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4797\" class=\"elementor elementor-4797\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10ae368 e-con-full e-flex e-con e-parent\" data-id=\"10ae368\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a80d9b elementor-widget elementor-widget-spacer\" data-id=\"2a80d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50b61ec8 e-flex e-con-boxed e-con e-parent\" data-id=\"50b61ec8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30f02bc1 elementor-widget elementor-widget-text-editor\" data-id=\"30f02bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\" data-spm-anchor-id=\"a2ty_o01.29997173.0.i16.626d5171gudv5i\">Refund &amp; Cancellation Policy \u2013 Sofort Stream<\/span><\/h1>\n<div class=\"qwen-markdown-paragraph\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Last Updated:<\/span><\/strong><span class=\"qwen-markdown-text\"> January 2026<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">1. Our Commitment to You<\/span><\/h2>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">At <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Sofort Stream<\/span><\/strong><span class=\"qwen-markdown-text\">, your satisfaction matters. We strive to deliver a seamless, high-quality streaming experience. If something goes wrong on our end, we&#8217;re here to make it right\u2014including offering refunds under fair and clearly defined conditions.<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">2. When You Qualify for a Refund<\/span><\/h2>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">You may request a <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">full refund<\/span><\/strong><span class=\"qwen-markdown-text\"> if you encounter technical issues directly caused by our service that we cannot resolve within a reasonable timeframe, such as:<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Persistent server-side buffering or freezing<\/span><\/strong><span class=\"qwen-markdown-text\"> that affects playback across multiple devices\/networks<\/span><\/li>\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Failed activation<\/span><\/strong><span class=\"qwen-markdown-text\"> of your subscription after successful payment<\/span><\/li>\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Major content disruptions<\/span><\/strong><span class=\"qwen-markdown-text\">, including widespread channel unavailability due to our infrastructure<\/span><\/li>\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Extended service outages<\/span><\/strong><span class=\"qwen-markdown-text\"> exceeding 48 consecutive hours attributable to Sofort Stream<\/span><\/li>\n<\/ul>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<blockquote class=\"qwen-markdown-blockquote\">\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2705.svg\" alt=\"\u2705\" \/> <\/span><em><span class=\"qwen-markdown-text\">Tip: Before requesting a refund, contact our support team. Most issues can be resolved quickly with technical assistance.<\/span><\/em><\/div>\n<\/blockquote>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">3. Refund Request Window<\/span><\/h2>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">To be considered, refund requests must be submitted <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">within 30 days of your original purchase date<\/span><\/strong><span class=\"qwen-markdown-text\">. Requests submitted after this period may be reviewed individually but are not guaranteed approval.<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">4. Situations Where Refunds Do Not Apply<\/span><\/h2>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">We cannot issue refunds in the following circumstances:<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-table-wrapper\">\n<div class=\"qwen-markdown-table-header\">\n<div class=\"qwen-markdown-table-header-action-item\">\u00a0<\/div>\n<\/div>\n<div class=\"qwen-markdown-table-scroll-wrapper\">\n<table class=\"qwen-markdown-table\">\n<thead class=\"qwen-markdown-table-thead\">\n<tr class=\"qwen-markdown-table-thead-tr\">\n<th class=\"qwen-markdown-table-thead-tr-th\" scope=\"col\">\n<div class=\"qwen-markdown-table-thead-tr-th-col\"><span class=\"qwen-markdown-text\">Scenario<\/span><\/div>\n<\/th>\n<th class=\"qwen-markdown-table-thead-tr-th\" scope=\"col\">\n<div class=\"qwen-markdown-table-thead-tr-th-col\"><span class=\"qwen-markdown-text\">Reason<\/span><\/div>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"qwen-markdown-table-tbody\">\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f310.svg\" alt=\"\ud83c\udf10\" \/> Internet issues<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">Problems caused by your ISP, local network, or insufficient bandwidth<\/span><\/div>\n<\/td>\n<\/tr>\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4f1.svg\" alt=\"\ud83d\udcf1\" \/> Device incompatibility<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">Use of devices not listed in our official compatibility guide<\/span><\/div>\n<\/td>\n<\/tr>\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2699.svg\" alt=\"\u2699\ufe0f\" \/> Setup errors<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">Misconfiguration or user error (free setup support is available)<\/span><\/div>\n<\/td>\n<\/tr>\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4ad.svg\" alt=\"\ud83d\udcad\" \/> Change of mind<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">Dissatisfaction after service activation without technical fault<\/span><\/div>\n<\/td>\n<\/tr>\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f6ab.svg\" alt=\"\ud83d\udeab\" \/> Terms violation<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">Account suspended or terminated due to policy breaches<\/span><\/div>\n<\/td>\n<\/tr>\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4c5.svg\" alt=\"\ud83d\udcc5\" \/> Extended use<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">Subscriptions active for more than 30 days<\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">5. How to Submit a Refund Request<\/span><\/h2>\n<h3 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">Step 1: Contact Support<\/span><\/h3>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Reach out to our team via one of the following channels:<\/span><\/div>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e7.svg\" alt=\"\ud83d\udce7\" \/> Email: <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">[support@sofortstream.com]<\/span><\/strong><\/li>\n<li><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4ac.svg\" alt=\"\ud83d\udcac\" \/> WhatsApp: <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">[Insert Number]<\/span><\/strong><\/li>\n<\/ul>\n<h3 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">Step 2: Provide Required Details<\/span><\/h3>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">To expedite your request, please include:<\/span><\/div>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><span class=\"qwen-markdown-text\">Your account username or order reference number<\/span><\/li>\n<li><span class=\"qwen-markdown-text\" data-spm-anchor-id=\"a2ty_o01.29997173.0.i15.626d5171gudv5i\">Email address associated with the purchase<\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Clear description of the issue (including timestamps if possible)<\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Payment method used (e.g., PayPal, credit card, bank transfer)<\/span><\/li>\n<\/ul>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h3 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">Step 3: Allow Us to Troubleshoot<\/span><\/h3>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Our support team will first attempt to resolve the issue. A refund is typically processed only after we&#8217;ve confirmed the problem stems from our service and cannot be fixed.<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">6. Refund Processing Timeline<\/span><\/h2>\n<div class=\"qwen-markdown-table-wrapper\">\n<div class=\"qwen-markdown-table-header\">\n<div class=\"qwen-markdown-table-header-action-item\">\u00a0<\/div>\n<\/div>\n<div class=\"qwen-markdown-table-scroll-wrapper\">\n<table class=\"qwen-markdown-table\">\n<thead class=\"qwen-markdown-table-thead\">\n<tr class=\"qwen-markdown-table-thead-tr\">\n<th class=\"qwen-markdown-table-thead-tr-th\" scope=\"col\">\n<div class=\"qwen-markdown-table-thead-tr-th-col\"><span class=\"qwen-markdown-text\">Stage<\/span><\/div>\n<\/th>\n<th class=\"qwen-markdown-table-thead-tr-th\" scope=\"col\">\n<div class=\"qwen-markdown-table-thead-tr-th-col\"><span class=\"qwen-markdown-text\">Timeframe<\/span><\/div>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"qwen-markdown-table-tbody\">\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f50d.svg\" alt=\"\ud83d\udd0d\" \/> Request Review<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">24\u201348 hours<\/span><\/div>\n<\/td>\n<\/tr>\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2705.svg\" alt=\"\u2705\" \/> Approval &amp; Processing<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">3\u20135 business days<\/span><\/div>\n<\/td>\n<\/tr>\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4b3.svg\" alt=\"\ud83d\udcb3\" \/> Refund to Original Payment Method<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">Varies by provider:<\/span><\/div>\n<\/td>\n<\/tr>\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">\u2022 PayPal<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">Instant to 24 hours<\/span><\/div>\n<\/td>\n<\/tr>\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">\u2022 Credit\/Debit Card<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">3\u20137 business days<\/span><\/div>\n<\/td>\n<\/tr>\n<tr class=\"qwen-markdown-table-tbody-tr\">\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">\u2022 Bank Transfer<\/span><\/div>\n<\/td>\n<td class=\"qwen-markdown-table-tbody-tr-td\">\n<div class=\"qwen-markdown-table-tbody-tr-td-col\"><span class=\"qwen-markdown-text\">5\u201310 business days (depending on your bank)<\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<blockquote class=\"qwen-markdown-blockquote\">\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/23f1.svg\" alt=\"\u23f1\ufe0f\" \/> <\/span><em><span class=\"qwen-markdown-text\">Note: Processing times are estimates and may vary based on your financial institution.<\/span><\/em><\/div>\n<\/blockquote>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">7. Cancellation vs. Refund<\/span><\/h2>\n<h3 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">Canceling Your Subscription<\/span><\/h3>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">You may cancel your subscription at any time by contacting support or via your account dashboard.<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Important distinctions:<\/span><\/strong><\/div>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/274c.svg\" alt=\"\u274c\" \/> Cancellation \u2260 Automatic refund<\/span><\/li>\n<li><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2705.svg\" alt=\"\u2705\" \/> Service remains active until the end of your current billing cycle<\/span><\/li>\n<li><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f501.svg\" alt=\"\ud83d\udd01\" \/> Sofort Stream does <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">not<\/span><\/strong><span class=\"qwen-markdown-text\"> use auto-renewal\u2014you manually choose to renew upon expiration<\/span><\/li>\n<li><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4b0.svg\" alt=\"\ud83d\udcb0\" \/> No refunds are issued for unused portions of an active subscription unless eligibility criteria are met<\/span><\/li>\n<\/ul>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">8. Additional Policy Notes<\/span><\/h2>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Direct Purchases Only<\/span><\/strong><span class=\"qwen-markdown-text\">: This policy applies exclusively to subscriptions bought directly through <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">sofortstream.com<\/span><\/strong><span class=\"qwen-markdown-text\">. Purchases via third-party resellers are subject to their individual policies.<\/span><\/li>\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Fraud Prevention<\/span><\/strong><span class=\"qwen-markdown-text\">: We reserve the right to deny refunds if we detect abuse, fraudulent activity, or repeated unjustified requests.<\/span><\/li>\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Account Review<\/span><\/strong><span class=\"qwen-markdown-text\">: Multiple refund claims from a single account may trigger a review and potential suspension to protect service integrity.<\/span><\/li>\n<\/ul>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">9. Prefer a Solution Over a Refund?<\/span><\/h2>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Many issues can be resolved without canceling your subscription. Our support team offers:<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f6e0.svg\" alt=\"\ud83d\udee0\ufe0f\" \/> Free, personalized setup assistance for all compatible devices<\/span><\/li>\n<li><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f527.svg\" alt=\"\ud83d\udd27\" \/> Real-time technical troubleshooting<\/span><\/li>\n<li><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f504.svg\" alt=\"\ud83d\udd04\" \/> Alternative server or playlist configurations<\/span><\/li>\n<li><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e1.svg\" alt=\"\ud83d\udce1\" \/> Guidance on optimizing your network for streaming<\/span><\/li>\n<\/ul>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/> <\/span><em><span class=\"qwen-markdown-text\">Contact us first\u2014we&#8217;re committed to getting your service running smoothly.<\/span><\/em><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\">10. Final Notes<\/span><\/h2>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><span class=\"qwen-markdown-text\">This policy is incorporated into and governed by our <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Terms of Service<\/span><\/strong><span class=\"qwen-markdown-text\">.<\/span><\/li>\n<li><span class=\"qwen-markdown-text\" data-spm-anchor-id=\"a2ty_o01.29997173.0.i17.626d5171gudv5i\">Sofort Stream reserves the right to update this policy. Changes will be posted on this page with a revised date.<\/span><\/li>\n<li><span class=\"qwen-markdown-text\">For questions about this policy or your eligibility, contact us directly.<\/span><\/li>\n<\/ul>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h2 class=\"qwen-markdown-heading\"><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4de.svg\" alt=\"\ud83d\udcde\" \/> Contact Support<\/span><\/h2>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">We&#8217;re here to help:<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Sofort Stream Support<\/span><\/strong><br \/><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e7.svg\" alt=\"\ud83d\udce7\" \/> Email: <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">contact@sofortstream.com<\/span><\/strong><br \/><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4ac.svg\" alt=\"\ud83d\udcac\" \/> WhatsApp: <b>+49 163 0102883\u00a0<\/b><\/span><br \/><span class=\"qwen-markdown-text\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f310.svg\" alt=\"\ud83c\udf10\" \/> Website: <strong>https:\/\/sofortstream.com\/contact-us\/<\/strong><\/span><\/div>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-850e501 e-flex e-con-boxed e-con e-parent\" data-id=\"850e501\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-be3b88a e-con-full e-flex e-con e-child\" data-id=\"be3b88a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0db4c elementor-align-center elementor-widget elementor-widget-button\" data-id=\"dd0db4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/sofortstream.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">BACK TO HOMEPAGE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Cancellation Policy \u2013 Sofort Stream Last Updated: January 2026 \u00a0 \u00a0 1. Our Commitment to You At Sofort Stream, your satisfaction matters. We strive to deliver a seamless, high-quality streaming experience. If something goes wrong on our end, we&#8217;re here to make it right\u2014including offering refunds under fair and clearly defined conditions. \u00a0 <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-4797","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sofortstream.com\/de\/wp-json\/wp\/v2\/pages\/4797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sofortstream.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sofortstream.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sofortstream.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sofortstream.com\/de\/wp-json\/wp\/v2\/comments?post=4797"}],"version-history":[{"count":3,"href":"https:\/\/sofortstream.com\/de\/wp-json\/wp\/v2\/pages\/4797\/revisions"}],"predecessor-version":[{"id":4807,"href":"https:\/\/sofortstream.com\/de\/wp-json\/wp\/v2\/pages\/4797\/revisions\/4807"}],"wp:attachment":[{"href":"https:\/\/sofortstream.com\/de\/wp-json\/wp\/v2\/media?parent=4797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}