{"id":14,"date":"2024-03-04T11:25:47","date_gmt":"2024-03-04T11:25:47","guid":{"rendered":"https:\/\/sofortstream.com\/?page_id=14"},"modified":"2026-04-03T20:39:10","modified_gmt":"2026-04-03T18:39:10","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/sofortstream.com\/de\/terms-conditions\/","title":{"rendered":"Allgemeine Gesch\u00e4ftsbedingungen"},"content":{"rendered":"\t\t
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Terms and Conditions \u2013 Sofort Stream<\/span><\/h1>
Last Updated:<\/span><\/strong> January 2026<\/span><\/div>
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1. Agreement to Terms<\/span><\/h2>
Welcome to <\/span>Sofort Stream<\/span><\/strong>. By accessing, browsing, or using our streaming platform and related services (the “Services”), you enter into a binding agreement with <\/span>Sofort Stream<\/span><\/strong> (“we,” “us,” or “our”). These Terms of Service (“Terms”) outline your rights and responsibilities as a user.<\/span><\/div>
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\u26a0\ufe0f <\/span>Please read carefully:<\/span><\/strong> If you do not agree with any part of these Terms, you must discontinue use of our Services immediately.<\/span><\/div><\/blockquote>
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2. What We Offer<\/span><\/h2>
Sofort Stream delivers premium internet-based entertainment, including:<\/span><\/div>
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  • Access to thousands of live television channels worldwide<\/span><\/li>
  • An extensive on-demand library featuring movies and series<\/span><\/li>
  • Interactive Electronic Program Guide (EPG)<\/span><\/li>
  • Cross-platform compatibility (Smart TVs, mobile devices, streaming boxes, and more)<\/span><\/li>
  • Streaming quality options: SD, HD, FHD, 4K, and 8K (where available)<\/span><\/li>
  • Dedicated customer support<\/span><\/li><\/ul>
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    3. Who Can Use Our Services<\/span><\/h2>
    To create an account and use Sofort Stream, you must:<\/span><\/div>
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    • Be at least 18 years old (or the legal age of majority in your region)<\/span><\/li>
    • Have the legal authority to enter into a contract<\/span><\/li>
    • Provide truthful and complete registration details<\/span><\/li>
    • Maintain an active, valid email address<\/span><\/li>
    • Possess a reliable internet connection<\/span><\/li><\/ul>
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      By registering, you confirm that you satisfy all the above criteria.<\/span><\/div>
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      4. Your Account<\/span><\/h2>

      4.1 Creating Your Account<\/span><\/h3>
      To get started, you’ll need to provide:<\/span><\/div>
      • A valid email address<\/span><\/li>
      • A secure password<\/span><\/li>
      • Device identifiers (e.g., MAC address) where applicable<\/span><\/li>
      • Payment details to activate your subscription<\/span><\/li><\/ul>
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        4.2 Keeping Your Account Secure<\/span><\/h3>
        You are solely responsible for:<\/span><\/div>
        • Protecting your login credentials<\/span><\/li>
        • All activity that occurs under your account<\/span><\/li>
        • Promptly notifying us of any unauthorized access<\/span><\/li>
        • Using a strong, unique password<\/span><\/li><\/ul>
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          Sofort Stream is not liable for losses resulting from compromised account security due to your negligence.<\/span><\/div>
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          4.3 <\/span><\/h3>
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          5. Subscriptions & Payments<\/span><\/h2>

          5.1 Plan Options<\/span><\/h3>
          We offer flexible subscription terms:<\/span><\/div>
          • 1 month\u00a0<\/span><\/li>
          • 3 months<\/span><\/li>
          • 6 months<\/span><\/li>
          • 12 months<\/span><\/li><\/ul>
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            All plans include full access to our channel lineup, on-demand content, and core features.<\/span><\/div>
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            5.2 Pricing & Currency<\/span><\/h3>
            Pricing is displayed clearly at checkout in your selected currency. While we may update prices for new subscriptions, your active plan’s price remains locked until renewal (at your request).<\/span><\/div>
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            5.3 Accepted Payment Methods<\/span><\/h3>
            We securely process payments via:<\/span><\/div>
            • Major credit\/debit cards (Visa, MasterCard, American Express)<\/span><\/li>
            • PayPal<\/span><\/li>
            • Cryptocurrency<\/span><\/li><\/ul>

              5.4 Payment Authorization<\/span><\/h3>
              By submitting payment information, you authorize Sofort Stream (or our trusted payment partners) to charge the applicable subscription fee and any required taxes.<\/span><\/div>

              5.5 <\/span>Account Sharing Policy<\/span><\/h3>
              Your subscription is licensed for <\/span>personal, non-commercial use only<\/span><\/strong>. Sharing your credentials, reselling access, or enabling unauthorized users to access your account is strictly prohibited and may lead to immediate termination without refund.<\/span><\/div>
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              6. Refund Policy<\/span><\/h2>

              6.1 When Refunds Apply<\/span><\/h3>
              We consider refund requests in limited circumstances:<\/span><\/div>
              • Unresolved Technical Issues:<\/span><\/strong> Persistent service problems we cannot fix within a reasonable timeframe<\/span><\/li>
              • Service Failure:<\/span><\/strong> If we are unable to deliver the subscribed service<\/span><\/li>
              • Billing Errors:<\/span><\/strong> Incorrect charges applied to your account<\/span><\/li><\/ul>
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                6.2 How to Request a Refund<\/span><\/h3>
                1. Contact our support team at <\/span>[contact@sofortstream.com]<\/span><\/strong> within 7 days of purchase<\/span><\/li>
                2. Include your order reference and a clear description of the issue<\/span><\/li>
                3. Allow our team time to investigate and attempt a resolution<\/span><\/li>
                4. If approved, refunds are processed within 14 business days to the original payment method<\/span><\/li><\/ol>
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                  6.3 Non-Refundable Scenarios<\/span><\/h3>
                  Refunds are <\/span>not<\/span><\/strong> available for:<\/span><\/div>
                  • Change of mind after service activation<\/span><\/li>
                  • Failure to review these Terms or system requirements<\/span><\/li>
                  • Internet connectivity or bandwidth issues on your end<\/span><\/li>
                  • Device incompatibility (when specifications are clearly stated)<\/span><\/li>
                  • Account termination due to Terms violations<\/span><\/li>
                  • Partial usage of an active subscription period<\/span><\/li><\/ul>
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                    7. Acceptable Use<\/span><\/h2>

                    7.1 Allowed Use<\/span><\/h3>
                    Our Services are intended strictly for <\/span>personal, non-commercial entertainment<\/span><\/strong>.<\/span><\/div>
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                    7.2 Prohibited Activities<\/span><\/h3>
                    You agree <\/span>not<\/span><\/strong> to:<\/span><\/div>
                    • Resell, redistribute, or commercially exploit access to our Services<\/span><\/li>
                    • Share, lend, or sell your account credentials<\/span><\/li>
                    • Use the Services for public display, hospitality, or business purposes<\/span><\/li>
                    • Attempt to hack, bypass, or interfere with security or authentication systems<\/span><\/li>
                    • Use bots, scrapers, or automated tools to extract data<\/span><\/li>
                    • Reverse engineer, decompile, or tamper with our software or infrastructure<\/span><\/li>
                    • Distribute malware, viruses, or harmful code<\/span><\/li>
                    • Violate applicable local, national, or international laws<\/span><\/li>
                    • Send spam, unsolicited messages, or abusive communications via our platform<\/span><\/li><\/ul>
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                      7.3 Consequences of Misuse<\/span><\/h3>
                      Violations may result in:<\/span><\/div>
                      • Immediate account suspension or permanent termination<\/span><\/li>
                      • Forfeiture of unused subscription time without refund<\/span><\/li>
                      • Reporting to relevant authorities or payment processors<\/span><\/li><\/ul>
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                        8. Devices & Technical Requirements<\/span><\/h2>

                        8.1 Compatible Devices<\/span><\/h3>
                        Sofort Stream works with a wide range of hardware, including:<\/span><\/div>
                        • Smart TVs (Samsung, LG, Sony, and others)<\/span><\/li>
                        • Android phones, tablets, and TV boxes<\/span><\/li>
                        • iOS devices (iPhone, iPad)<\/span><\/li>
                        • Amazon Fire Stick \/ Fire TV<\/span><\/li>
                        • MAG and Enigma2 set-top boxes<\/span><\/li>
                        • Windows PCs and macOS computers<\/span><\/li><\/ul>
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                          8.2 Simultaneous Streams<\/span><\/h3>
                          Your subscription includes a defined number of concurrent connections (as selected at purchase). Exceeding this limit may cause streaming interruptions or account flags.<\/span><\/div>
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                          8.3 Minimum Requirements<\/span><\/h3>
                          For optimal performance, ensure you have:<\/span><\/div>
                          • Internet speed: \u226510 Mbps (HD), \u226525 Mbps (4K), \u226550 Mbps (8K)<\/span><\/li>
                          • A compatible device with up-to-date firmware\/software<\/span><\/li>
                          • A stable, low-latency internet connection<\/span><\/li><\/ul>
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                            9. Service Availability<\/span><\/h2>

                            9.1 Uptime & Maintenance<\/span><\/h3>
                            We aim for 99.9% service availability. However, interruptions may occur due to:<\/span><\/div>
                            • Scheduled maintenance (with advance notice where possible)<\/span><\/li>
                            • Technical issues beyond our reasonable control<\/span><\/li>
                            • Third-party infrastructure failures (e.g., ISPs, CDNs)<\/span><\/li>
                            • Force majeure events (natural disasters, civil unrest, etc.)<\/span><\/li><\/ul>
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                              9.2 Content Changes<\/span><\/h3>
                              Channel lineups and on-demand titles may be updated, added, or removed without prior notice due to:<\/span><\/div>
                              • Licensing agreements and expirations<\/span><\/li>
                              • Content provider decisions<\/span><\/li>
                              • Regional broadcasting restrictions<\/span><\/li>
                              • Technical or operational considerations<\/span><\/li><\/ul>
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                                9.3 Right to Modify Services<\/span><\/h3>
                                Sofort Stream reserves the right to update, enhance, suspend, or discontinue any feature or aspect of our Services at any time, with or without notice.<\/span><\/div>
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                                10. Intellectual Property<\/span><\/h2>

                                10.1 Our Assets<\/span><\/h3>
                                All elements of the Sofort Stream platform\u2014including software, interfaces, logos, branding, graphics, program guide data, and proprietary technology\u2014are owned by or licensed to us and protected under copyright, trademark, and other intellectual property laws.<\/span><\/div>
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                                10.2 Third-Party Content<\/span><\/h3>
                                Streams and content accessed via our platform may be owned by external rights holders. We do not claim ownership of such content; all rights remain with their respective owners.<\/span><\/div>
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                                10.3 Limited License<\/span><\/h3>
                                We grant you a personal, non-exclusive, non-transferable, revocable license to access and use our Services strictly in accordance with these Terms.<\/span><\/div>
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                                11. User Feedback<\/span><\/h2>
                                If you submit suggestions, feedback, or ideas to Sofort Stream, you grant us a worldwide, perpetual, royalty-free license to use, adapt, and implement such contributions to improve our Services.<\/span><\/div>
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                                12. Account Termination<\/span><\/h2>

                                12.1 Cancellation by You<\/span><\/h3>
                                You may cancel your subscription anytime via your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing cycle; no partial refunds are issued for mid-cycle cancellations.<\/span><\/div>
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                                12.2 Termination by Us<\/span><\/h3>
                                We reserve the right to suspend or terminate accounts immediately, without notice or refund, if you:<\/span><\/div>